At Follica, we take pride in the quality of our products and want you to shop with confidence. Please read our Returns & Refunds Policy carefully before making a purchase.
Due to the nature of haircare and cosmetic products, we only accept returns, exchanges, or refunds under the following conditions:
Products must be unused, unopened, and in their original packaging
Return requests must be made within 7 days of delivery
Products that have been opened, used, tampered with, or damaged are not eligible for return or refund
To request a return, please contact us at:Â
📧 aufollica@gmail.com
Returns sent without prior approval will not be accepted.
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and include:
Your order number
Clear photos of the item and packaging
We will assess the issue and work with you to provide a suitable resolution, which may include a replacement or refund.
Due to hygiene and safety reasons, we do not offer refunds or exchanges for allergic reactions or individual sensitivities.
Full ingredient lists are provided on each product page
If you have sensitive skin or scalp conditions, we recommend performing a patch test before full use
Please consult a healthcare professional if you are unsure about product suitability
Return shipping costs are the responsibility of the customer
We strongly recommend using a tracked shipping service, as Follica is not responsible for lost or damaged return parcels
Exact address will be provided once your return request is approved.
Please contact us at:📧 aufollica@gmail.com
Once your return has been received and inspected:
You will be notified via email of the approval or rejection
Approved refunds will be processed back to the original payment method
Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider
This policy operates in accordance with Australian Consumer Law. You are entitled to a replacement or refund for products that are faulty or not as described.